Hotel Accessibility

We are committed to ensuring that we meet and exceed all the requirements for the Americans with Disabilities Act.

The staff at The Josie and at all Crescent Hotels & Resorts are trained to accommodate guests with special needs, so that all our guests, including those with disabilities can have an enjoyable and safe stay. Please call the hotel at 250-362-5155, if you have any special accommodation needs.

The following areas are accessible in compliance with the ADA:

  • Entrance to lobby is on ground floor, there are no stairs at the entrance
  • Elevator entrance to The Velvet  
  • Elevator access to banquet/meeting are on ground floor
  • No lift required in spa
  • Lift accessible concierge desk
  • Accessible elevators
  • Accessible exercise facility
  • Accessible meeting space
  • Accessible public entrance
  • Accessible registration desk
  • Accessible restaurant
  • Accessible restrooms
  • Accessible guest rooms
  • Braille elevator
  • Closed captioning on televisions or closed captioning decoders
  • Lowered buttons in elevators
  • Garage Parking area
  • Route from the hotel’s public entrance to all areas where food and beverages are sold
  • Route from the hotel’s public entrance to the accessible guestrooms
  • Route from the hotel’s public entrance to the elevators area
  • Route from the hotel’s public entrance to the meeting room/ballroom area
  • Route from the hotel’s public entrance to the registration area
  • Service support animals welcome
  • Strobe alarms
  • Valet parking
  • Hotel employees will read menus and other printed/visual information to guests who are blind/low vision 

The following areas may not be fully accessible. Please call hotel for more information:

  • Concierge desk
  • Valet only parking
  • Accessible route from the hotel’s accessible public entrance to the spa

Information about our accessible guest rooms

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Roll-in shower, tub with grab bars, or transfer shower (specific bathing fixture type is indicated for each room)
  • Lowered light switches and thermostats
  • Grab bars in bathroom
  • Toilets with grab bars
  • Accessible vanity
  • Accessible routes to all parts of the room
  • Roll-in showers
  • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
  • Bathroom doors at least 32 inches wide
  • Bedroom doors at least 32 inches wide (812mm)


Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices. We also have portable communications kits with visual alarms and notification devices for guests who are deaf or hard of hearing which can be installed in any room.

Call The Josie at 250-362-5155 should you have further questions about accessibility or email us at

View all ADA accessible room types, additional images, and details on our Accessible Rooms page.